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Customer Reviews for External Water Filter

External Water Filter

Enjoy a life where fresh and clean water is always available. The Samsung HAFEX water filter provides an alternative to bottled water. It offers you a more cost effective and eco - friendly way to enjoy water at its very best and natural form. A good quality water filter, which has been certified, will quickly become part of daily life and source of refreshment.
Rating:
3.5 / 5
3.5
 / 
5
(2 Reviews) 2
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Rating Breakdown 2 reviews
5 stars
0
4 stars
1
3 stars
1
2 stars
0
1 star
0
1 out of 2(50%)reviewers recommend this product.
Customer Reviews for External Water Filter
Review 1 for External Water Filter
Customer Avatar
Features 
1 out of 5
1 out of 5
Performance 
1 out of 5
1 out of 5
Design 
1 out of 5
1 out of 5
Value 
1 out of 5
1 out of 5
Overall rating 
3 out of 5
3 out of 5

I have no alternative but to approve

Posted23 May 2016
No, I would not recommend this to a friend.
Posted23 May 2016
" We had our Samsung fridge freezer installed in July 2015. Alarm bells started to sound when the technicians struggled to fit the filter without it leaking. Eventually they did fit the filter, but only after going back to the store to obtain a replacement.
April 2016 and the indicator light illuminated on our fridge. I ordered replacement filters; Samsung certified and after receipt commenced installation. May I say that I managed to install the filter on the second attempt, but only after I took the retaining clamps (not the red clips) from the original filter. If you visit the Samsung site they state that you remove the red clips and withdraw the pipes. The charming man on the video repeats the same instructions, but there is no of him doing it and I now know why! I removed the red clips and tried to pull the pipes off; they wouldn't budge. Tried again and again, not a mm. As I had some excess pipe and due to the fact that the filter is not easy to access, I cut the pipe at both ends. Even using pliers, gripping the plastic pipe firmly, the pipe does not detach. Eventually I took out blue/grey retaining clamps. I was then able to remove the pipes.
Fitting is the opposite, but actually it wasn't. There was a slight leak, so I had to repeat the procedure, honestly and it was at this stage I damaged a clamp and had to use one from the original. After slight adjustment trimming the pipe edge, I installed the filter at the second attempt and so far it isn't leaking.
May I say that I was amazed that the installers had such trouble, but now I know why. Let's get the video on the Samsung website to demonstrate how difficult it is to get the pipe off, yes it is easy to fit, but impossible to remove.
Incredibly poor design and it is only due to the fact that I purchased two filters that I will be replacing it in circa 6 months time, but this time I will be prepared to sever the pipes at the start, rather than waste pipe as it stretches when you try to pull it. "
No, I would not recommend this to a friend.
0points
0of 0voted this as helpful.
Review 2 for External Water Filter
Customer Avatar
Features 
2 out of 5
2 out of 5
Performance 
5 out of 5
5 out of 5
Design 
1 out of 5
1 out of 5
Value 
4 out of 5
4 out of 5
Overall rating 
4 out of 5
4 out of 5

Poor installation instructions

Posted14 April 2016
I would recommend this to a friend!
Posted14 April 2016
" There is nothing on the product to show the direction of flow. Installation is therefore guesswork. How can samsung miss something so simple? A simple arrow on the label would suffice. "
I would recommend this to a friend!
0points
0of 0voted this as helpful.
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